This is an overview of procedures that are required to be completed by all staff, owners and viewers and has been produced after a COVID secure risk assessment. If anyone would like a copy of our risk assessment please email: [email protected]
Offices:
- Maximum 2 members of staff per office
- Staggered arrival and departure times of staff entering office
- No members of public in office for the immediate future
- Offices cleaned and sanitised morning and evening
- Hours to be 9.30am-5.30pm
- Office staff and appointment staff to be working separately where possible – ie appointment staff work from home.
- Front door to remain locked
- Hands to be washed throughout the day and dried using paper towels which are then disposed of
- Empty bins daily into Biffa bin or official bin bags, tied securely
Viewings:
- Virtual viewings must be attempted first
- Viewers must be in the position to proceed
- 1 or 2 viewers of the same household
- No children in the property
- One viewing at one property to minimise risk of exposure
Preparation for viewings –
- All doors open and windows open for air flow
- Wash hands with alcohol hand wash or soap and water before and after viewings
- Vendors to vacate
Procedure during viewing –
- Agent to wear gloves and mask and wash hands before and after viewing
- Agent unlock property and leave doors open
- Viewers to wear masks and latex gloves in bag ready by door, spray hands before putting on with alcohol spray (provided)
- Viewers enter property on own if there is not enough space to maintain 2m at all times
- No surfaces to be touched
- At end of viewing, viewers to remove mask and gloves, place back in bag and take with them. Spray hands with alcohol spray.
- Once viewers left, agents shut up property and wipe external handles
After viewing –
- Vendor should ensure surfaces are cleaned and towels disposed of or washed as appropriate.
Take-Ons:
- Vendor to prepare house, turn on all lights, move anything out of sight, open all doors
- Vendor vacates to garden
- Agent to wear gloves and mask and wash hands before and after appointment
- Any questions/follow ups to be done by email
- No surfaces to be touched
- Once finished, dispose of gloves and mask and wash hands
Market appraisals:
- Agent to wear gloves and mask and wash hands before and after appointment
- Agent to complete tour on own if not enough space to maintain 2m
- Doors to be opened in advance by vendor
- Any discussions with vendor should be with 2m space – ie garden or large room
- No paperwork/marketing information to be left – all emailed after
- Dispose of gloves and mask after appointment