Tenants emergency procedure

Emergency Repairs Procedure for fully managed tenants

For gas escapes – Gas Emergency Services – 0800 111 999

For electrical problems – Southern Electric – 0845 770 8090

For external water leaks – South East Water – 0800 028 3399

Please be advised that maintenance companies are charging in excess of £300.00 per hour for call-outs during this period. We suggest Gas Escapes and Serious Water Escapes would need action and then non-urgent repairs should be reported to us when we return.

Should you call an emergency contractor you may be responsible for the bill if it is deemed non emergency. Appliance break downs WILL NOT be deemed  an emergency.

Should you have an emergency Oakwood Property Services can be contacted on 01276 504031 / 07730 315 515.

For total loss of power, check neighbours in case of an area outage. To minimise the risk of burst and frozen pipes it is essential that the heating is left on constant at around 12- 15 degrees. If you are away from the property, we would suggest that loft hatches are left open to allow warm air to circulate.

Emergency Repairs Procedure for fully managed tenants

For gas escapes – Gas Emergency Services – 0800 111 999

For electrical problems – Southern Electric – 0845 770 8090

For external water leaks – South East Water – 0800 028 3399

Please be advised that maintenance companies are charging in excess of £300.00 per hour for call-outs during this period. We suggest Gas Escapes and Serious Water Escapes would need action and then non-urgent repairs should be reported to us when we return.

Should you call an emergency contractor you may be responsible for the bill if it is deemed non emergency. Appliance break downs WILL NOT be deemed  an emergency.

Should you have an emergency Oakwood Property Services can be contacted on 01276 504031 / 07730 315 515.

For total loss of power, check neighbours in case of an area outage. To minimise the risk of burst and frozen pipes it is essential that the heating is left on constant at around 12- 15 degrees. If you are away from the property, we would suggest that loft hatches are left open to allow warm air to circulate.