Christmas and New Year Opening Hours
Saturday 24th December to Tuesday 27th December – Closed
Wednesday 28th December – Open 10 - 2
Thursday 29th December – Open at 10 - 2
Friday 30th December to Monday 2nd January – Closed (Lettings only open Friday 30th December 2016 - 10.00am to 2.00pm)
Tuesday 3rd January – Normal Hours Resume
Emergency Contact Numbers for Tenants
Please note for you in case of the need for an “emergency repairs” procedure that shall be in operation during the Christmas period, whilst the offices are closed.
For EMERGENCY maintenance issues - Oakwood Property Services 01276 504031For gas escapes - British Gas Emergency Services - 0800 111 999
For electrical problems - Southern Electric – 0845 770 8090
For water leaks - South East Water – 0800 028 3399
Please be advised that maintenance companies are charging in excess of £300.00 per hour for call-outs during the holiday period. As a guide, we suggest the following would need action and then non-urgent repairs should be reported to us when we return.
. Gas escapes.
. Simultaneous & complete loss of both hot water and heating.
. Complete electrical failure at the property.
. Water escape, likely to cause serious damage to the property.
We would also like to advise you that should you call out a contractor you may be responsible for the bill if it is deemed not to be an emergency repair as listed above.
Please note all appliance break downs WILL NOT be deemed as an emergency.
For total loss of power please check with a neighbour in the first instance to establish whether there is a fault in the road.